Privacy Policy
Your data protection rights and our commitment to privacy
Last Updated: March 15, 2025 | Effective Date: March 15, 2025
Introduction and Data Controller
ConnectFlow Digital ("we," "us," or "our") operates the website connectflowdigital.com and provides financial data modeling services with machine learning capabilities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, in accordance with Vietnamese data protection laws and international privacy standards.
As the data controller, ConnectFlow Digital is responsible for determining the purposes and means of processing your personal data. We are committed to protecting your privacy and ensuring transparent communication about our data practices.
We process personal data lawfully, fairly, and transparently, ensuring your rights are respected throughout our relationship.
Information We Collect
Personal Information You Provide
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain technical information to improve your experience and ensure platform security:
Cookies and Tracking Technologies
We use various cookies and similar technologies to enhance your browsing experience, analyze website performance, and deliver personalized content. These include essential cookies for website functionality, analytics cookies for understanding user behavior, and preference cookies to remember your settings.
How We Use Your Information
| Purpose | Legal Basis | Data Types |
|---|---|---|
| Service delivery and platform functionality | Contract performance | Contact details, professional information, project specifications |
| Customer support and communication | Legitimate interest | Contact information, communication history |
| Payment processing and billing | Contract performance | Billing information, payment details |
| Platform improvement and analytics | Legitimate interest | Usage data, technical information |
| Marketing communications (with consent) | Consent | Contact details, preferences, engagement data |
| Legal compliance and security | Legal obligation | All relevant personal data as required |
We process your personal information only for the specific purposes outlined above and will not use your data for incompatible purposes without your explicit consent or unless required by law.
Data Sharing and Third-Party Relationships
ConnectFlow Digital maintains strict control over your personal data and shares information only when necessary for service delivery or legal compliance. We work with carefully selected third-party service providers who assist us in delivering our financial modeling platform.
Service Providers and Processors
Legal Disclosures
We may disclose your personal information when required by Vietnamese law, court orders, or government regulations. This includes compliance with tax obligations, anti-money laundering requirements, and cooperation with law enforcement investigations when legally mandated.
All third-party processors are bound by strict contractual obligations to protect your data and use it only for specified purposes.
Your Privacy Rights
Under Vietnamese data protection laws and international privacy standards, you have several important rights regarding your personal information. We are committed to facilitating the exercise of these rights promptly and transparently.
Right to Access
Request copies of your personal data we hold, including information about processing purposes, data categories, and recipients.
Right to Rectification
Correct inaccurate or incomplete personal information in our systems at any time.
Right to Erasure
Request deletion of your personal data when it's no longer necessary for our legitimate purposes.
Right to Restrict Processing
Limit how we use your personal data in specific circumstances while maintaining data storage.
Right to Data Portability
Receive your personal data in a structured, commonly used format for transfer to another service.
Right to Object
Object to processing based on legitimate interests, including marketing communications and profiling.
Exercising Your Rights
To exercise any of these rights, contact us at info@connectflowdigital.com with your full name, account details, and specific request. We will respond within 30 days and may request additional identification to verify your identity before processing your request. There is no fee for most requests unless they are excessive or repetitive in nature.
Data Security and Protection Measures
ConnectFlow Digital implements comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards designed to ensure data confidentiality, integrity, and availability.
Technical Security Measures
Organizational Security Measures
While we implement robust security measures, no system is completely secure. We encourage users to protect their account credentials and report suspicious activities immediately.
Data Retention and Deletion
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and protect our legitimate interests. Our retention periods are based on the nature of the data, the purpose of processing, and applicable legal requirements.
| Data Category | Retention Period | Justification |
|---|---|---|
| Account and profile information | Duration of account plus 3 years | Contract performance and legal compliance |
| Financial and billing records | 7 years after final transaction | Vietnamese tax and accounting laws |
| Marketing communications data | Until consent withdrawn plus 1 year | Legitimate marketing interests |
| Technical logs and analytics | 2 years from collection | Security monitoring and service improvement |
| Support communications | 5 years after issue resolution | Quality assurance and dispute resolution |
Secure Deletion Procedures
When retention periods expire or you exercise your right to erasure, we securely delete your personal information using methods that ensure data cannot be reconstructed or recovered. This includes overwriting digital storage media and physically destroying hardware when necessary. We maintain logs of deletion activities for compliance purposes while ensuring these logs do not contain the deleted personal data.
International Data Transfers
ConnectFlow Digital primarily stores and processes personal data within Vietnam and the Asia-Pacific region. However, some of our service providers and partners may process your data in other countries to deliver comprehensive financial modeling services and support.
Transfer Safeguards
When we transfer personal data outside Vietnam, we ensure appropriate safeguards are in place:
You have the right to obtain information about international transfers and request copies of relevant safeguards we have implemented.
Children's Privacy Protection
ConnectFlow Digital's financial modeling services are designed for professional and business use by adults. We do not knowingly collect personal information from individuals under 18 years of age. Our platform requires users to confirm they are at least 18 years old when creating accounts.
If we discover that we have inadvertently collected personal information from someone under 18, we will delete that information immediately. Parents or guardians who believe their child has provided personal information to us should contact us immediately at info@connectflowdigital.com so we can take appropriate action.
Privacy Policy Updates and Changes
This Privacy Policy may be updated periodically to reflect changes in our data processing practices, legal requirements, or service offerings. We will notify you of material changes through email, website notices, or other appropriate communication methods at least 30 days before changes take effect.
Types of Changes We May Make
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information. Continued use of our services after policy updates constitutes acceptance of the changes, though we will obtain explicit consent for material changes that require it under applicable law.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your rights, or need to report a privacy concern, please contact us:
Email: info@connectflowdigital.com
Phone: +84972823213
Address: 118B Nguyễn Thái Học, Lê Hồng Phong, Thành Phố, Bình Định, Vietnam
We respond to all privacy inquiries within 72 hours and aim to resolve most requests within 30 days.